PENINGKATAN KOMPETENSI KOMUNIKASI WICARA KARYAWAN MELALUI PELATIHAN BAHASA INGGRIS PERHOTELAN

Education

Abstract

Improving service quality is one of the supporting factors to winning the increasingly competitive global
competition in the hospitality world. Communication skills, especially speaking, are demanded for a
hotel to have a good image in front of consumers. However, not all hotels have human resources with
good communication skills. This community service aims to improve communication skills in English,
especially speaking skills for employees at the Mexolie hotel, Kebumen. The method of training was
conducted by lecturing, demonstrating, and role playing. Theme covers hotel services and handling
complaints. The training participants consisted of 10 employees from the front office and
housekeeping departments. The results of the training show that there is an increase in the ability of
employees to speak English fluently. This is known from the results of the average pretest score of
58.8 while the posttest average value is 75.6. The training has been effective because it can improve
the communication competence of the employees of the Mexolie Hotel, Kebumen so that it supports
the increase in professionalism in carrying out daily tasks in the workplace. As a follow-up, it is
suggested that the hotel hold an English zone to familiarize employees with applying their knowledge
in using English in the work environment.