Determinan Kepuasan Pengguna Software Akuntansi di Kota Bandar Lampung

Abstract

The development of information technology (IT) is not only an impact on business processes but also on information systems within the enterprise. Beyond these developments, the potential benefits of computers in assisting managerial decision yet to be fully realized because of the level of satisfaction is low by users. Several models have been built to analyze and understand the factors - factors that influence satisfaction use of computer technology, the model results of research in various fields of science including the Theory of Reasoned Action (TRA), Theory of Planned Behavior (TPB), and the Technology Acceptance Model (TAM). This study aims to empirically examine the determinants of user satisfaction MYOB accounting software in Bandar Lampung, using the model of the Technology Acceptance Model (TAM) with the addition of the variable quality of information and service quality. With the method of survey (questionnaire) of a sample of users of MYOB in Bandar Lampung were taken by purposive sampling, the results of the study concluded, in partial satisfaction of the user only significantly influenced by quality of service, but the effect is not significant by Perceived Ease, Perceived Benefits and Information Quality. While thesimultaneous influenced by four factors.Keywords: satisfaction of users, TAM, Information Quality, Quality of Service, MYOB